Start with the quickest safe path below. General support is available at support@sasha.network.
Sign-in and account access
Use password recovery first if you cannot sign in. Never send a password, one-time code, or recovery link to support.
Recover account access
Study tools and learning spaces
Tell us which screen you were using, what you expected, and what happened. Avoid attaching sensitive school or health records to ordinary email.
Privacy, safety, and account choices
Privacy and child-safety requests use protected verification. Public account deletion can be started without signing in.
Open account deletion
Purchases and billing
Include the order date and store receipt reference, but never email a full card number or banking credential.
CONTACT SUPPORT
Send one clear, safe message.
Include your account email, device type, app version, and a short description. Do not include a password, one-time code, identity document, payment-card number, or sensitive learner record. SASHA will provide a protected verification or upload step when one is needed.
Email support@sasha.network